Privacy policy

1. Responsible party

Responsible party for the collection, processing and use of personal data is SignMax AB with organization number 556756-8760, owner of the Skyltmax brand. SignMax AB has the following contact information:

E-mail:
info@signomatic.com.au

Mail:
SignMax AB

Box 21
433 21 Partille, Sweden

URL:
https://www.signomatic.com.au

There is also a contact form on following page:
https://www.signomatic.com.au/contact

2. Collection, processing and use of personal data

We are personally responsible for all your information shared directly with us. Personal data are data that can be deduced from a person. This includes, for example, name, phone number, address and e-mail.

We collect, store and process your information in order to process your order. Your personal information will only be shared with third parties if permitted by law, including in order to process contracts and debt collection, or if you have previously given consent. Your information will not be shared with third parties for marketing purposes without your consent. In order for us to process orders, our service providers (such as logistics companies, payment solutions and banks) may hire the information required for order handling. The data transferred in this way may only be used by our service providers to perform their tasks.

We save your customer and order information for seven years in accordance with the Swedish Accounting Act.

We also collect information about your site usage through cookies. For detailed information about what information we collect and why, see section 8.

2.1 Registration of customer account and when ordering

All visitors who create a client account receive password-protected access to their data stored with us. You also have access to information about previously created orders as well as subscriptions for subscriptions.

To place an order or create a customer account, the following data must be entered.  The data is mandatory information required for us to fulfill our commitments when ordering.

• Your email address
• Your name
• Your address
• Your phone number (Used for notification only on traceable delivery)
• Your password

2.2 Creation of signs

When creating signs, we save the content you place on the sign, along with other information required to handle your order. We never share information about your signs to other accounts or third parties for marketing purposes.

2.3 Manage payments

You can pay securely with cards. Your payment is managed by Adyen B.V. with secure encryption and according to strict bank standard. Your card details are sent directly to Adyen B.V. We have via Adyen B.V. access to the cardholder's name, card type and the last 4 digits of the card number and the IP address of the payment. We have access to this information in order to handle repayments and be able to investigate incorrect draws. Only those with us who have as their duty to handle eg repayments have access to these data.

Payments via PayPal are handled by PayPal (they are data controllers for the data processing) and we have access to certain information via PayPal to manage the payment and, if necessary, investigate any incorrect payments. For more information on how PayPal handles your personal information, see PayPal's Privacy Policy: https://www.paypal.com/en/webapps/mpp/ua/privacy-rev.

For other a direct payment methods we handle, in cases where the payment method requires it, e-mail, IP address, telephone number, account number and name. For payment via invoice, the personal information that is part of the invoice is handled and included in accounting according to the Accounting Act (1999: 1078). The information is saved during tax year plus 7 years.

2.4. Newsletter

We use the email address you provided to send news and offers. We need your consent to add you as a private individual as a subscriber. If you no longer want to subscribe to our newsletter, you can unsubscribe, by link in each mailing, via the contact details mentioned in section 1, as well as the settings in the customer zone.

Your information is not shared to third parties for other purposes, but is used solely to provide you with information about our news, products and offers.

2.5 Web tracking

We collect information about how to use and navigate our site. The information is collected based on our legitimate interest in quality improvement. For more information, see section 8.

2.6 Customer reviews

Your contact information may be shared with third parties based on our legitimate interest in customer reviews. Your information is used solely for this purpose and will not be shared with third parties for use for marketing purposes.

2.7 Customer service issues

When contacting our customer service, we handle the personal information you provide in order to handle your case. Your data will not be used for other purposes and will be deleted no later than 12 months.

2.8 Social media

Personal data made available to us on social media follows the respective platform's privacy policy. We manage the content and delete any illegal content. If communication on social media becomes a customer service, the data is handled according to the policy above applicable

2.9 Competitions

At competitions, we use your information to report any winnings.

3. Credit control

We reserve the right to make a credit check prior to manufacture and delivery of your order. To this end, we transfer the personal data required to carry out a credit check to a credit reporting company.

3.1 Recruitment

When applying for vacant services as well as for a spontaneous application, we collect information that is required to enable the recruitment process. Your information will not be used for other purposes and will be deleted no later than 24 months if you have not consented to keeping your information in our candidate bank.

4. Transfer of personal data to third countries

We always strive to process your information within the EU / EEA. However, these data may in some cases be transferred to and processed in non-EU / EEA countries by a supplier or subcontractor to us. As we are determined to always protect your information, we will take all reasonable legal, technical and organizational measures to ensure that your data is processed safely and with an adequate level of protection comparable and at the same level as the protection offered in the EU / EEA.

4.1 Marketing and Profiling

In order to provide you with the best possible information and offers, we sometimes use customer matching when advertising on third-party platforms. With the contact information you have provided to us, third parties such as Meta and Google can match you with information you have disclosed. Once this is done, you may receive messages and information that we assume are of interest to you. The most frequently used data includes email and phone number, but other contact details such as name, city, postal code, county, country, age, mobile advertiser ID, and mobile device ID may also occur.

Your contact information is sent encrypted to a third party, where an automatic matching process takes place if you are a registered user with the same contact details. After the matching is completed, this information will be deleted.

Please note that the information we share about you cannot be used by third parties for other purposes. Currently, we use customer matching on the Google and Meta platforms.

5. Your rights

You are entitled to access the information we have collected about you. You can get information about what information we have stored about you within a reasonable time and free of charge. If you want to know all information or certain parts, contact customer service through the contact details in section 1.

You also have the right to have your data corrected or deleted. If you have objections to our collection or use of your data, please send us your objection to the contact details listed in section 1.

We want to ensure that our information is up to date and accurate. You can ask us to correct information that you think is wrong.

You may at any time withdraw your consent to the use of your personal data for marketing purposes. This can be done via a link in each mail, via the contact information mentioned in section 1, as well as the settings in the customer zone.

6. Log files

With each access to Signomatic pages, user data will be transferred by the respective browser and stored in log files, the so-called server log files. The data records stored in this context contain the following information: Date and time of access, the name of the caller page, the IP address, the amount of data transferred, and product and version information of the browser used. Additionally, order and customer information is logged.

These log file data records are used mainly by us to find and fix any errors. The log files are only available to our developers and are automatically deleted after 30 days.

No passwords or sensitive payment details are logged or saved on our servers.

7. Secure data transfer

Your personal information is securely transferred with us by encryption. This goes without saying, even for your order, payment and login as a customer. We use the Secure Socket Layer (SSL) encryption system.

In addition, we work actively to keep our website, systems, and organization secure against loss, destruction, access, modification or distribution of your data through unauthorized persons.

8. Cookies

We want you to have a good experience on our website and therefore use cookies, web analysis services, and social media plugins under Article 6.1.f of GDPR. Accepting cookies is not required to visit our website. However, if you do not allow us to put cookies, the site's functionality will be limited and you will not be able to order our products.

What are cookies? Cookies are small text files stored on your computer, which save certain settings and information about your internet usage for exchange with our system through the browser. The information is used, among other things, to help the site's features work, to improve user experience by collecting visitor statistics, providing relevant offers, and measuring ads effectiveness, as well as some customer service features. For information about all cookies and its uses, see section 8.1

We do not save any sensitive or personally identifiable information in the cookies we create.

How to avoid cookies. If you wish to avoid the use of cookies, you can set your browser to reject cookies or disable them separately by installing an opt-out cookie. Do not forget that you will need to disable cookies in every browser you use. See the browser's help pages for further information. Note, however, that if you discard cookie, many of the features on our site will no longer work properly. By using the signomatic.com.au website you agree to the use of cookies.

8.1 Which cookies are used?